Frequently Asked Questions
Everything you need to know about your Perilla Intimates experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. We recommend taking your measurements while wearing a non-padded bra to ensure the most accurate fit for our luxury lingerie.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and still have all original tags and protective hygiene liners intact within 30 days of purchase.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the domestic region. International orders may take 10-15 business days depending on the destination and customs processing.
How should I care for my Perilla Intimates pieces?
To preserve the delicate lace and silk fabrics, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine washing or tumble drying.
Are your packages discreet?
Yes, all orders are shipped in plain, unmarked outer packaging to ensure your privacy. The sender name on the label will appear as 'PI Distribution'.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a secure checkout.